Public institution, entirely self-financed, placed
under the supervision of the ministry in charge of property
intellectual property, the INPI is at the heart of the process
innovation of French companies. beyond his
action of registration and issuance of titles
(patents, trademarks, designs) and the management
the One-Stop Shop and the National Register of
companies, the Institute acts in favor of the development
economy through its actions to raise awareness and
promotion of innovation and its challenges. He
accompanies companies on a daily basis
in the creation, development and optimization of
their innovation strategy. He also participates
actively in the development and implementation of
public policies in the field of property
industry and the fight against counterfeiting.


Within the INPI Direct service in charge of calls and
emails relating to customer requests, you will have
for missions, after having precisely identified the
customer demand and qualified their needs, of:

- Provide a personalized assistance service on
issues relating to industrial property (trademark,
patent, designs or models), copyright and rights
neighbors nationally, internationally and
community and the fight against counterfeiting. For
this, support phone calls and
written requests (letters and e-mails).
- Answer first level legal questions
on the formalities relating to the creation of a business and
provide by telephone and/or in writing the
information tailored to their needs.
- Assist customers in the use of services by
line proposed by the INPI.
- Respond to customer complaints.
- Participate in the enrichment of the database
knowledge of the INPI in terms of resources on
business formalities (creation, modification,
radiation…) and intellectual property.
- Participate in the enrichment of the contact database
customers by collecting useful information on the
interlocutors.
- Participate in service development projects and
contribute to their success.

You have a Bac +2 and have good
knowledge of industrial property and formalities
companies or are able to improve their skills
on these topics.

The benefits of joining us:
As soon as you arrive at the INPI and throughout your
integration process, your manager will support you
and will follow your professional development. You will win
gradually in autonomy and will benefit from a
active continuing education policy.

You will be able to benefit from attractive HR measures
(mutual insurance & pensions, housing, crèche, etc.) and
also activities of our cultural association
and sporty. You will evolve in an environment of
pleasant work (modern premises) and friendly
(cafeteria, company restaurant).

Position based in Lille (59) open to teleworking up to 3
days a week.

Recruitment process :
Our recruitment process combines quality and
professionalism: analysis of your CV exclusively
on the adequacy of skills/positions and interviews of
recruitment.

The INPI is part of an active approach in favor of
the employment of people with disabilities and
wishes to participate in their integration into the environment
professional and will carefully study all
applications received.

GDPR:
The Inpi takes care of the personal data that you
communicate through your application, as well as in the
part of the recruitment process. To know
more, see our data protection policy.
personal data: https://www.inpi.fr/fr/donnees-
personal